Delete Your My Family Hub Account

You can request the deletion of your My Family Hub account and associated personal information at any time.

How account deletion works

  1. Enter your account email address.Use the address associated with your My Family Hub account.
  2. Enter the verification code.We email a six-digit, single-use code that expires after 10 minutes.
  3. Review and accept the acknowledgement.Your verified session expires after 15 minutes and can submit only one request.
  4. Our privacy team reviews the request.After our email provider accepts the verified request, we send you a receipt and send the request to our privacy inbox for manual review. The website does not itself delete the mobile-app account or Supabase records.
  5. We process the request and confirm the outcome.After checking your identity and authority, the team manually deletes the account and applicable information from the relevant systems, subject to the limits below.
This is a manual process. A successful submission means our email provider accepted the verified request and your receipt for delivery; it does not prove inbox delivery or mean deletion has started or finished. We will contact you about the outcome or if we need more information.

Request account deletion

We use verification and bot protection to keep account requests secure.

Submitting a request does not immediately delete your account. Never send your password or payment information.

Your data and subscriptions

Account deletion and app-store subscriptions are separate. Cancel any active subscription through Apple App Store or Google Play to prevent future renewal.

A request applies to your account and information you are authorised to request deletion of. It does not automatically delete another adult's account. Shared family records may need to be retained or de-identified where deleting them would affect another family member's record.

Temporary backup copies and records needed for security, fraud prevention, disputes, accounting or legal obligations may be retained as described in our Privacy Policy. Contact privacy@myfamilyhub.com.au if you cannot access your email or need help with a request.